Follow all the above steps to gather as much information as possible. If a member of the Server Management Team is online, call them to verify the incident. In these cases, the senior staff member will also remain invisible and anonymous and will not engage the customer in conversation. The senior s...

Until SOE fixes the exploit, a representative should remain in the area of its occurrence until their shift is over, notifying the rest of the staff when they are leaving so that another team member may come and take up the post. This ensures that a minimum of damage is done from the bug. Buggy NPC ...

cont. 3.4.2 The EverQuest Guide web site consists of several message areas. Personal play issues must not be addressed on any of these boards; however general play issues and game mechanics may be addressed on the Laboratory. Those who post to these areas must be mindful of the others reading them; ...

anyone that feels like getting enlightened to guide do's and dont's have a good read Customer Service Guidelines for EverQuest Last Revised July 4, 2001 1. Customer Service Roles and Responsibilities 2 1.1 Avatar Levels 2 1.2 Candidates 2 1.3 Apprentice Guides 2 1.4 Guides 4 1.5 Senior Guides 6 1.6 ...